FAQ’s
The dedicated graphics software for editing purchased mockups is Adobe Photoshop, which allows you to open PSD files.
There are various free and paid programs on the market that allow you to open PSD files, while we cannot guarantee that they will be fully able to handle them.
You will receive our technical support only if you use Adobe Photoshop. Remember that by using other than dedicated software you are taking a risk. To minimize the risk you can try our free mockups.
We recommend not to use a version lower than Adobe Photoshop CS6. It is possible that our mockups will also work properly on lower versions of the program while we cannot guarantee this.
You definitely do not need to be an experienced graphic designer to use our products!
Our mockups have named layers, well and intuitively organized file structure.
Each product comes with descriptive and pictorial instructions.
To be able to fully customize them, you should be more or less advanced user.
Skills in using smart objects, masking, opacity manipulation will be useful.
No. Our license allows you to use only one mockup per project.
Mainly, they are created to help visualize for the customer.
Show how the branding/ advertising/ graphics look on the product.
The purchased mockup can be used in both print, digital and mass media materials.
For example, in flyers, brochures, catalogs, TV commercials, print ads, social media posts and more.
Payments
Acceptable methods are PayPal and Stripe.
Yes we accept.
- Goods purchased by a Customer with a registered office or place of residence or stay in the territory of Poland are subject to a 23% VAT.
- Goods purchased by a Customer with a registered office or place of residence or stay in the EU, who is not also an EU VAT taxpayer registered in VIES, are subject to VAT at the rate corresponding to the basic VAT rate in force in Customer’s country.
- Goods purchased by a Customer with a registered office or place of residence or stay in the EU, who is also an EU VAT taxpayer registered in VIES, are subject to the reverse charge system.
- Goods purchased by a Customer with a registered office or place of residence or stay outside the EU are covered by the reverse charge system.
Returns Policy
The order cannot be cancelled or refunded. The purchase of digital Goods is not refundable. By digital goods it cannot be verified, if the goods that should be deleted from everywhere where they can be stored, when an order should be refunded/cancelled.
Please make your purchases with consideration, there is no possibility of withdrawal or return of goods.
Seller may refund the payment in case of obviously erroneous transactions – if you buy two of the same mockups with the same license we will refund the amount for one of them.